Recoop (part of the BCHA Group) gathers and processes your personal information in accordance with this Privacy Notice and in compliance with the relevant data protection laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Registered office address: St. Swithun’s House, 21 Christchurch Road, Bournemouth, BH1 3NS
Company status: Recoop is a company registered in England and Wales, under company number 7381550
ICO registration: Recoop is a charity registered with the ICO for the purposes of only processing membership data under charity registration number A8308248. Recoop act as the controller and processor when processing your data
Data Protection Officer: BCHA’s designated Data Protection Officer is Philip Baker, who can be contacted by email at firstname.lastname@example.org, or telephone on 01202 410500
Recoop processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
2.1 Collecting your data
We collect the following information from you:
Your Contact Details
Region (national or area in UK)
About your Organisation
Service / Area of work
Target Group (of service users)
Number of paid staff
2.2 Using your data
Recoop takes your privacy very seriously and will only process your personal data with your consent and in accordance with the terms of this Privacy Notice.
You are free to withdraw this consent at any time. You can unsubscribe from communications from us at any time by writing to us at Recoop, St Swithuns House, 21 Christchurch Road, Bournemouth, Dorset, BH1 3NS, emailing us at email@example.com or telephoning us on 0300 123 1992.
We process personal data to help validate and verify new subscribers (Members) to our website. Members sign up to access our resources and information relating to the older offender and the prisoner population we support. The information provided by members enables us to:
- Offer good practice resources, research, supportive tools and products to our members and target it to specific fields of work.
- Continue to develop new resources that are appropriate for our growing membership.
- This information will shape the content of our monthly e-newsletter sent to help keep members up to date with our work and new resources developed.
- Download activity will help us develop more appropriate resources.
- Display user’s name, job title and organisation only to other registered users of the site. You can control this and tick / untick the opt in and out box when you log in. It’s in the Members tab under ‘My Account’
2.3 Sharing your data with third parties
We promise not to disclose or share your details with any other organisation unless there are immediate concerns about potential abuse or physical harm or where an indictable offence may have been committed. Then, and only then, we may share details with relevant agencies such as the Police upon the authorisation of the Chief Officer (or other senior manager) of Recoop or BCHA Group.
Public access to the site is controlled by an email/password combination, with only the name, job title and organisation name of members available to other website users. Private access to this data is through a password protected online customer relationship management system (CRM) that can only be accessed by a limited number of RECOOP staff
2.4 Keeping your data
Recoop only retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.
If you are signed up for our newsletter we will hold your data for two years after your registration and then contact you every second year. We will ensure you continue to consent to receiving our newsletters and using your download practices as described above. As soon as you withdraw your consent we will anonymise your data. This means that your personal data will be deleted. We will retain anonymised computerised details of download practices but it is not possible to identify an individual from this data.
You have the right to access the personal information that Recoop processes about you and to request information about:
- What personal data we hold about you
- The purposes of the processing
- The categories of personal data concerned
- The recipients to whom the personal data has/will be disclosed
- How long we intend to store your personal data for
- If we did not collect the data directly from you, information about the source
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
Where allowed by law, you may also have the right to:
- request erasure of your personal data (“right to be forgotten”)
- restrict Recoop processing your personal data
- object to any direct marketing from us
- request your personal data is moved, copied or transferred from one IT environment to another (“right to data portability”)
Please note: Recoop does not employ any automated decision-making or profiling in relation to your personal data.
If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.
Recoop takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. The website has security measures in place to protect the loss, misuse and alteration of the information under our control. In addition to this we have security measures in place to protect our customer database and access to this is restricted internally.
Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. Recoop confirms that it does not transfer or store any personal data outside the EU.
Recoop only processes your personal information in compliance with this Privacy Notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with either BCHA directly or the UK Supervisory Authority.
Data Protection Officer, St Swithuns House, 21 Christchurch Road, Bournemouth BH1 3NS
01202 410500 or email firstname.lastname@example.org
UK Supervisory Authority
The Information Commissioner’s Office
0303 123 1113 or via the website www.ico.org.uk
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Notification of all changes to the Privacy Notice will be posted on the home page of the members’ site. Please contact us if you have any questions or concerns.
To find out more about Recoop and how we help professionals working with older people with convictions, please contact us.