Booking Terms

1. Your Booking is with Southern Cross

Once the booking form has been submitted via the Southern Cross website, the Renter has confirmed the booking. The contract is binding only when Southern Cross issues its written confirmation and account via email. The payment of the Renters deposit and its acceptance by Southern Cross forms the contract between the Renter and Southern Cross for all sections of these terms and conditions. It is the Renters responsibility to read and understand these Terms and Conditions. By submitting the booking form on-line and paying the non-refundable 30% deposit or full cost the Renter has agreed to these following Terms and Conditions. The balance of the holiday price must be paid 28 days prior to departure or at the time of booking if within 28 days. Renters who do not pay the invoice by the due date are liable to have their holiday cancelled and appropriate cancellation charges levied. These Terms and Conditions are subject to change at any time. Southern Cross reserve the right to amend advertised prices at any time.

2. Southern Cross’s Responsibility    

(a) We shall use our best endeavour to provide the holiday in accordance with the booking.

(b) If however, we are obliged to do so for reasons beyond our direct control, we reserve the right to cancel any holiday accommodation. In this event, then we shall do our best to provide comparable arrangements, however, if these are not acceptable, a full refund shall be made, and we shall be under no further liability. In the case of force majeure causing us to cancel any holiday, such as war, civil and military disorder, riots, natural calamities strikes, etc. Any additional expenditure borne by the Guest(s) and caused by such conditions shall not be reimbursed, nor will any services lost thereby be recoverable.

(c) In certain circumstances, it may be necessary for us to make a change in the other arrangements for the holiday. This is only done where it is absolutely necessary to do so and, if in our opinion, the alteration affects the quality of the holiday, we shall offer compensation, but shall be under no further liability.

(d) We would draw your attention to Pool Safety.  Southern Cross are not responsible for any accidents or injuries sustained whilst using the Pool, or the Villa.  All children must be constantly supervised whilst using the Pool and persons must never swim alone. Diving is not allowed in the pool for your own safety. Glass should not be used around the pool. If glass is used and broken glass gets into the pool, the emptying, cleaning and refilling cost will be liable to the Renter.

(e) The Villa shall be cleaned and inspected prior to your arrival and after you have departed. We do not accept any responsibility or liability for any equipment failure and/or services in our Villa regardless of how it may have occurred. However in the event of any problems our Property Management is only a phone call away and shall endeavour to help you quickly and efficiently to ensure that your holiday is not disrupted.

(f) We cannot accept any responsibility for Guest’s property, lost, stolen or misplaced while staying at our villa. There is a safe provided in each bedroom for your security. If the Renter loses the keys to the safe they will become liable for the complete replacement cost of the safe as these keys are bespoke and replacements are not available.

3. Amendments by you       

If, after we have emailed confirmation of your booking, you wish to alter any of the arrangements made, we shall do our best to accommodate your wishes and a charge may be levied, depending on charges made to us. A change of departure date made within twelve weeks of the originally booked departure day may be treated as a cancellation of your booking and the appropriate cancellation charges shall apply.

4. Cancellation by you 

All cancellations must be made by the person who signed the booking form, in writing by recorded delivery or registered post to us and shall take effect upon the date of receipt of the notice of cancellation by us.

5. Cancellation Charges

If you have to cancel your holiday, you will be charged in accordance with the following scale:

• Outside 28 days of departure date, loss of 30% deposit
• Between 28 days and 7 days,  50% charge
• Between 1 week to departure date, 100% charge

Cancellation charges are based on the total holiday costs. Cancellation charges are sometimes reclaimable on your insurance policy.

Name changes are considered as an amendment. Cancellation of individual passengers detailed on booking form in addition to attracting cancellation charges, may also mean re-invoicing of the remaining passengers at published prices for the new party size.

6. Price Guarantee

We guarantee that no matter what happens to the exchange rate, the basic price of your accommodation shall not be increased. Because of this financial guarantee should sterling increase against foreign currencies, no refunds will be made. We also reserve the right to amend our prices at any time.

7. Complaints Procedure

In the unlikely event that you have a complaint or report whilst on holiday YOU MUST inform Southern Cross immediately and we shall do our best to solve the problem. Southern Cross shall only consider complaints if they are made locally during your stay therefore having the opportunity to solve any problems at the time of occurrence. If the problems are out of our control we regret that we cannot compensate or accept any liability. However, if you wish to pursue the matter on your return, please email us at holidays@southerncross-antigua.com within 14 days so that a full investigation can be carried out.

8. Inventory Deposit      

An Inventory Deposit is required to cover the costs of any damage during your stay. This deposit is USD $1000.00. The Inventory Deposit shall be refunded in the same currency paid by the Guest, less any amount in respect of any damages, if applicable, approximately 1 month after your departure, subject to receiving a fully completed Customer Quality Questionnaire. Your holiday deposit becomes your Inventory Deposit ten weeks before your departure. Should this refund be requested to be repaid in another currency other than Sterling or US Dollars, then any exchange rate or commission charges shall be payable by the Guest.

The Guest is responsible for reporting any damage if applicable and the safe return of the key to the villa. A charge shall be made if the key is not returned or is lost. In the unfortunate event that any damage or loss is assessed to be in excess of the amount of Inventory Deposits, the Guest shall be held responsible for full reimbursement of the outstanding amount and agrees to pay the additional amount within fourteen (14) days of written notification.

9. Accuracy of Information

All information provided in our web site has been compiled from up to date details and we have taken care to ensure that it is accurate. There may however be occasions when an advertised facility is either modified or not available. Such situations may be dictated by local circumstances, necessity for maintenance, water shortages, unsuitable weather conditions, fuel shortages, power cuts and other circumstances beyond our control, if we are advised of this, we shall of course inform you as soon as possible, however we cannot be held liable in such circumstances. It is important to remember that some facilities, perhaps such as restaurants, golf courses, theme parks and water parks etc. may not operate at all times of the season. Construction works and the resulting noise, dust, and any other possible nuisances from adjacent sites to our property may occur at any time in the year. Where we are aware that such works may in our opinion significantly affect the enjoyment of your holiday, we will advise you. If you are unhappy we will endeavour to help, however we cannot offer you alternative accommodation as our villa is a privately owned property. A refund of any monies you have already paid to us will not be made, as it will be appreciated that construction works are often carried out by third parties over whom we have no control and can be frequently intermittent.

10. Flight Timings and Aircraft

Flight timings provided on this website are for information and guidance only.

11. Services and Resort Facilities

We neither own nor operate any airline, car hire, travel insurance, telephone or ticket agency company whose services are offered by us. We take care in selecting all the relevant parts of your holiday, however we cannot be responsible for any injury, death, loss or damage caused by negligence of the management or employees of an independent organisation. No responsibility can be accepted for the breakdown of public services including water, telecommunication and electricity.

12. Missed Flights    

We shall not be held responsible for any liability should you miss your flight due to not checking in at the correct time. Should you miss your flights we will endeavour to make alternative arrangements. Any extra charges must first be paid to us. There is however, no guarantee that we can arrange this.

13. Villa Occupancy

Our villa is reserved only for persons named on the booking form. Extra persons are allowed only with our permission.

14. TV 

TV is available in the villa. We cannot be held responsible for loss of signal out of our control.

15. General  

It is the Guests responsibility to ensure that all their documentation is in order. Please check everything carefully.

16. Steps

There are a number of steps around the property, please be careful when the steps are wet as they may become slippery.

17. Cats

There are two friendly cats that visit the property but are not allowed to live in the house.

18. Gas

The villa uses gas for the BBQ and the stove top which needs to be replaced prior to departure.

19. Water

The villa uses rainwater and as such, guests are reminded to be careful with consumption.

20. Swimming Pool

The pool is regularly inspected, cleaned and maintained, however may be affected by dust, dirt or insects, in certain weather conditions.

The swimming pool is cleaned and chemically controlled for your comfort and safety. Occasionally it may be necessary to adjust the chemical balance due to weather conditions. Should this be necessary during your stay Southern Cross shall advise you accordingly, which may require that the pool is not used for your safety for a period of 12-24 hours.

21. Storm 

We will not accept any liability for losses of any kind due to a storm or hurricane etc.

22. Computers, Servers, Routers, VOIP, Wireless, Electronic equipment

The Villa is provided with Internet access for the guests use and enjoyment. The equipment must not be altered, adjusted or interfered with in any way. If any of the computer hardware is tampered with causing a malfunction or interruption to the system or internet services the Inventory deposit will be retained in full. We cannot be held liable for any loss of service including the inability to dial the emergency services due to loss of service. Any loss of electronic services is outside our control, however every effort will be made to ensure full services are maintained.

23. Terms used

Any reference to; Southern Cross refers to the Owners of the villa. Property Management is our management company responsible for the operation of the villa. The Guest(s), Your, You or Renter(s) is the person(s) renting the villa.

24. Statutory Rights

These conditions do not affect your statutory rights as a consumer.  You should contact your local Trading Standards Department or Citizens Advice Bureau if you need any more information about your statutory rights.

25. Data Protection

In order to process your booking and meet your requirements we need to use the information you provide such as your name, address and telephone number.  We need to pass your information to our villa manager but will not pass on any personal information to any other third parties.

26. Governing Law & Jurisdiction

These conditions are governed by English law and both parties agree to submit to the jurisdiction of the English court save to the extent that we choose to invoke the jurisdiction of the courts of any other country.

27. Rental Period & Occupancy

The key via the Agent will be available to you from 4.00pm local time on the day of your arrival. On your departure please ensure all dirty bed linen and towels are placed in the Laundry Room.  You are required to depart at 10.00am local time on the day of your departure. Unauthorized early arrivals or late departures will result in additional charges of $100.00 USD per event. The property may only be occupied by the persons named on the booking form. Guests are advised that smoking is strictly prohibited, and pets are not permitted in the villa at any time.  Any violation of this rule will result in a 100% forfeit of the security deposit. A charge for cleaning the villa before and after your stay is included, additional cleaning can be arranged but will incur a fee.

28. Liability Limitations & Charges

Neither Southern Cross nor the Owners’ Agent accept any responsibility or liability whatsoever for any of the following:

Loss, theft, damage or destruction of guests’ luggage or personal possessions at any time, through regular or improper use of villa utilities.

Any and all injuries to guests, or any other persons, occurring on or about the villa, however caused.

Any delay, disruption or changes to Guests’ vacation caused by Force Majeure events or any event beyond their control.

Failure of public supplies/ utilities (such as water, electricity, telephone, internet, TV), or for any actions taken in the vicinity of the property by any authority over which there is no control.

WE STRONGLY RECOMMEND THAT ALL GUESTS ARRANGE PERSONAL TRAVEL INSURANCE BEFORE COMMENCING TRAVEL.

Toilet:  If the property management company is called out to unblock a toilet, a fee of £120 STERLING is payable. A blockage is normally caused by a toilet paper blocking the sewer as the soil pipes are relatively small. It may also be caused by an obstruction in the toilet line such as kids toys or a toilet freshener that may have fallen into the toilet and jammed in the pipe. Please only use toilet paper in the toilet do not dispose of sanitary towels in the toilet. A plunger is provided in the villa for your use in these circumstances. All plumbing is checked thoroughly before your arrival.